Privacy Policy for Banksian Crystals

Last Updated: 27/11/2024

At Banksian Crystals ("we", "our", "us"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and make purchases on our website banksiancrystals.com (the "Site"), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Information We Collect

We may collect and process the following personal data about you:

• Personal Identification Information: This includes your name, email address, billing and shipping address, phone number, and payment details.

• Technical Data: This includes information about your device, browser type, IP address, and browsing activity on our Site (such as page views and time spent on pages).

• Transaction Data: This includes information related to your purchases, including the items you purchase, payment method, and billing details.

• Communications Data: This includes information you provide when you contact us, whether by email, phone, or through our customer support system.

 

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders (including payment and shipping).

• To manage your account and provide customer service.

• To communicate with you about your orders, including order confirmations, shipping updates, and promotional offers.

• To improve our website, products, and services.

• To send you marketing communications, but only if you have consented to receive such communications.

• To comply with legal obligations, including for fraud prevention and dispute resolution.

3. Legal Basis for Processing Your Data

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Contractual necessity: Processing your data is necessary to perform the contract between you and us (e.g., processing your order).

• Legitimate interests: We may process your data based on our legitimate business interests, such as improving our products and services, marketing, or fraud prevention.

• Consent: Where required, we will ask for your consent before processing your data (e.g., for marketing purposes).

• Legal obligation: We may process your data when required by law, such as for tax or regulatory purposes.

 

4. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted third-party service providers to help us operate our business, including:

• Payment processors for order transactions (e.g., Apple Pay).

• Shipping and delivery companies (e.g., Royal Mail).

• Email marketing services (e.g., MailChimp).

• IT service providers who maintain our website.

These third-party providers only process your personal data as necessary to perform their services and are obligated to keep your data secure and confidential.

​

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes any period required to comply with legal, accounting, or reporting obligations. After this period, we will securely delete or anonymize your personal data.

 

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.

• Right to Erasure: You can request that we delete your personal data, subject to certain conditions.

• Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain circumstances.

• Right to Data Portability: You can request a copy of your personal data in a machine-readable format, so you can transfer it to another provider.

• Right to Object: You can object to the processing of your personal data for marketing purposes, or in certain other cases.

• Right to Withdraw Consent: Where we rely on consent to process your data, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at info@banksiancrystals.com.

 

7. Security of Your Information

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. These include encryption, secure servers, and access controls.

 

8. Cookies

Our website uses cookies to enhance your shopping experience. Cookies are small text files that are stored on your device. For more information about how we use cookies and how to manage them, please refer to our Cookie Policy.

 

9. International Transfers

We do not transfer your personal data outside the UK. If this changes in the future, we will ensure that your data is transferred securely, in compliance with data protection laws.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated version on our website and revising the "Last Updated" date at the top of this page.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Banksian Crystals
Email: info@banksiancrystals.com