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Terms & Conditions

Terms and Conditions for Banksian Crystals

Last Updated: 27/11/2024

These Terms and Conditions ("Terms") govern your use of the website banksiancrystals.com ("Site"), operated by Banksian Crystals ("we", "our", "us"). By accessing or using our Site and services, you agree to comply with and be bound by these Terms. Please read them carefully before making a purchase or using our services.

 

1. General Information

  • Company Name: Banksian Crystals

  • Registered Address: 

  • Email Address: info@banksiancrystals.com

  • Company Registration Number: 

 

2. Contract Formation

By placing an order with us, you make an offer to purchase goods under these Terms. The contract between you and us is only formed when we accept your order and send you an order confirmation email. We reserve the right to reject any order at our discretion.

 

3. Order and Payment

  • Placing Orders: You must be over the age of 18 or have the consent of a parent or guardian to make a purchase on this Site. By placing an order, you confirm that the information you provide is accurate and complete.

  • Payment: We accept various payment methods, including debit card, PayPal GooglePay and ApplePay. All payments are processed securely. Your payment will be debited once your order is placed.

  • Pricing: Prices on the Site are shown in GBP (£) and include VAT (if applicable). We reserve the right to change prices at any time but will honor the price quoted at the time of your order.

  • Delivery Charges: Delivery charges are calculated based on the shipping method and location you choose during checkout and will be clearly stated before you complete your order.

 

4. Delivery

  • Shipping: We will deliver the goods to the address provided by you during checkout. Delivery times vary depending on the delivery method selected and the destination.

  • Delivery Times: We aim to dispatch orders within 2-5 business days. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by external factors such as weather, strikes, or customs delays.

  • Risk and Ownership: The risk of loss or damage to the goods passes to you when the goods are delivered. Ownership of the goods remains with us until full payment is received.

 

5. Cancellation and Returns

  • Right to Cancel: You have the right to cancel your order within 7 days of receiving the goods for any reason. To cancel, please contact us at returns@banksiancrystals.com within this period.

  • Returns: If you cancel your order within 7 days, we will issue a full refund. However, if you have received the item from us you will need to return it and are responsible for the return postage costs.

  • Faulty or Damaged Goods: If the goods are faulty or damaged, you are entitled to a replacement, repair, or refund under the Consumer Rights Act 2015. Please contact us as soon as possible if you receive faulty or damaged items.

For full details on our returns policy, please refer to our Returns Policy.

 

6. Your Obligations

You agree to:

  • Provide accurate and complete information when making a purchase.

  • Ensure that you are the authorized account holder of the payment method used to place the order.

  • Not engage in any fraudulent activity or abuse our Site in any way.

 

7. Intellectual Property

  • Copyright: All content on our Site, including but not limited to text, images, logos, and software, is the property of Banksian Crystals and is protected by copyright law.

  • Trademarks: The trademarks, service marks, and logos used on the Site are registered or unregistered marks of Banksian Crystals and may not be used without prior written consent.

 

8. Limitation of Liability

To the extent permitted by law:

  • We are not liable for any loss or damage arising from the use of our Site or the purchase of goods from us, except for death or personal injury caused by our negligence.

  • We do not guarantee that our Site will always be available or free from errors or viruses.

 

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data in compliance with the UK GDPR.

 

10. Cookies

Our Site uses cookies to enhance your browsing experience. Please refer to our Cookies Policy for more information on how we use cookies and how you can manage them.

 

11. Amendments to These Terms

We may update or change these Terms at any time, and any changes will be posted on this page. By continuing to use our Site, you accept any updated Terms.

 

12. Governing Law and Jurisdiction

These Terms and your use of the Site will be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Banksian Crystals
Email: info@banksiancrystals.com

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